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We are seeking a highly motivated and experienced Outbound Telesales Call Center Manager to lead outbound marketing initiatives.

Key Responsibilities

  • Manager supports and leads the Outbound Telesales Reps as required to help achieve monthly, quarterly and annual sales goal for the Department
  • The Telesales Manager plans, directs and evaluates the workflow of the outbound sales team in order to meet business objectives, establish quotas, leads by example by assisting reps in identifying significant sales opportunities and working with reps to close them,
  • Establishes consumer benchmarks and plans for each rep.
  • Implement outbound systems that maximize sales opportunities for prospective customers
  • Work with IT and Marketing Dev team to maintain accurate sales records to provide weekly, monthly, quarterly and annual activity reports regarding progress
  • Create a motivated work atmosphere, provide leadership by establishing clear expectations, provide ongoing sales and product training and provide coaching to outbound telesales agents
  • Implement standards, policies and procedures for the Outbound Call Center
  • Effectively motivate and guide sales associates toward achieving the individual, team and organization’s goals and objectives
  • Evaluate outbound telesales associates performance, identify performance improvement opportunities, provide coaching and feedback to inspire high performance and support sales associates development
  • Coach sales associates on effective techniques and incorporate quality into every aspect of training and job performance
  • Provide on the job coaching to outbound telesales associates on how to improve performance and measure the results of coaching
  • Recommend strategic changes that will drive improvements in the Outbound Call Center performance and/or add value to the organization
  • Coordinate and plan activities with marketing, sales and operation leadership as required to optimally schedule activities with call workload
  • Understand existing technology and processes in the Outbound Call Center and identify opportunities to leverage the technology and reengineer processes for improved service
  • Actively review the Outbound Call Center's performance against quality objectives for all staff under the ownership’s supervision to insure quality objectives are achieved
  • Other Duties as Assigned


  • Three (3) or more years experience of Call Center Supervisor or Call Center Manager in a high volume fast, paced environment
  • Strong customer service and telesales skills
  • Experienced with Web Based Applications and Windows
  • Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
  • Ability to manage sensitive and critical client information
  • Excellent verbal and written communication skills
  • Problem solving and decision making skills
  • Superior closing skills